ARREA Privacy statement and responsibilities
This Privacy and responsibilities Statement sets out :
- how ARREA and its holding, related and subsidiary companies, including but not limited to ARREA ltd (collectively referred to as "ARREA", "us" or "we") collect, store and handle personal information (as defined below) of individuals in accordance with the Personal Data Protection regulations or any other personal data protection law enforced by Authorities.
Please read this Privacy Statement to understand how we use the personal information we may collect from you. By providing your Personal Information to us, you are consenting to this Privacy Statement and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Statement (paragraphs 1-12) ;
- the responsibilities of ARREA and its holding, related and subsidiary companies, including but not limited to ARREA ltd (collectively referred to as "ARREA", "us" or "we") in using its applications;
A - PRIVACY
1. What This Privacy Statement Explains
This Privacy Statement explains:
o What kind of personal information we collect
o How we collect your personal information
o How we use your personal information
o When we disclose your personal information
o What if personal information provided by you is incomplete
o Your right to access and correct your personal information
2. Our Commitment To You
We value your trust and are committed to protecting your personal information. To ensure that you can make informed decisions and feel confident about supplying your Personal Information to us when using any of our ARREA website, Products and/or Services, we provide you with this Privacy Statement outlining our practices and the choices you have concerning how your Personal Information is being collected and used by us.
3. Defining Personal Information
Personal information refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Statement, personal information encompasses sensitive personal information which relates to information relating to your health, political opinions, religious beliefs, etc. For the avoidance of doubt, please note that this Privacy Statement is applicable only if you are a natural person / an individual.
4. What Kind Of Personal Information We Collect
In order for us to provide you with our Products and/or Services and to operate in an efficient and effective manner by providing you with the best service possible, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:
o contact information such as your name, date of birth, identification supporting documents (including Identity card number or passport number), gender, nationality and race, preferred language, current private and/or business address, installation address, telephone or mobile phone number, fax number, email address
o your mobile phone location
o the status of the Products and/or Services you have acquired from us or subscribed to
o how you use the Products and/or Service (for example traffic data, calls and other communications made and received by you and the date, duration and time of such communications)
o the amount of data that has been received and/or sent by you
o the equipment you use when accessing our Products and/or Services (such as your mobile handset) to customize the service for you
o your personal interests and preferences to help us tailor offerings of our Products and/or Services which would suit you best
o click stream data when you visit our website (for example the pages you access and the Services and/or Products you browsed)
o recording of your image via CCTV cameras when you visit us
o recording of calls placed and/or received by you to our HOTLINE number for our service delivery, enhancement and improvement
5. When And How We Collect Your Personal Information?
We may collect personal information directly from you when you:
o communicate with us (for example when you install our phone application to become our customer or when you contact us for any enquiries by calling the HOTLINE number)
o use our network and other Products and/or Services of ARREA
o subscribe to our Products and/or Services
o commence a business relationship with us (for example, as a service provider/business partner or subscriber)
o visit any of our offices
o visit or browse our website
Other than personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we deal with or are connected with you (i.e your employer), and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.
6. How We Use Your Personal Information
We may collect and use personal information from you or from the category of third parties identified in this Privacy Statement, for one or more of the following purposes:
o to verify your identity
o to assess and process your application(s) /request(s) for our Products and/or Services
o to provide you with the Products and/or Services you are subscribing to
o to administer and manage the Products and/or Services we provide you
o to investigate and resolve any service issues, billing queries, complaints or other enquiries that you submit to us regarding our network, Products and Services with our customer relations teams
o to detect and prevent fraudulent activity
o to manage our networks
o to keep in contact with you and provide you with any information you have requested
o to engage in business transactions in respect of Products and/or Services to be offered and provided to you
o to establish and better manage any business relationship we may have with you
o to process any communications you send us (for example, answering any queries and dealing with any complaints and feedbacks)
o to help us monitor and improve the performance of our Products and Services and our emergency call center teams to make these more efficient
o to maintain and develop our business systems and infrastructure, including testing and upgrading of these systems
o to manage staff training and quality assurance
o to notify you about changes to the features of our Products and/or Services
o to determine how can we improve services to you
o to produce data, reports and statistics which shall be anonymous or aggregated in a manner that does not identify you as an individual
o to investigate, respond to, or defend claims made against, or involving ARREA
o to conduct marketing activities (for example, market research)
o to maintain records required for security, claims or other legal purposes
o to comply with legal and regulatory requirements
o for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities
7. Disclosure of Your Personal Information
As a part of providing you with our Products and/or Services and the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties:
o law enforcement agencies
o government agencies
o companies and/or organizations that act as our agents, contractors, service providers and/or professional advisers
o companies and/or organizations that assist us in processing and/or otherwise fulfilling transactions and providing you with Products and/or Services that you have requested or subscribed for
o our business associates and other parties for purposes that are related to the purpose of collecting and using your personal information
o other parties in respect of whom you have given your express or implied consent subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to ARREA.
8. What If Personal Information Provided By You Is Incomplete?
Where indicated (for example in registration/application forms), it is obligatory to provide your personal information to us to enable us to process your application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our Products and/or Services.
9. Your Rights To Access And Correct Your Personal Information
We can assist you to access and correct your personal information held by us.
Where you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us. You should quote your name, address and phone number and provide brief details of the information you want a copy of in any such request. We shall not charge a processing fee for searching for and providing you with access to your personal information.
We will use reasonable efforts to comply with your request to access or correct your personal information within 3 days of receiving your request.
Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.
10. Your Obligations
You are responsible for providing accurate and complete information to us about yourself and any other person whose personal information you provide us and for updating this personal information as and when it becomes incorrect or out of date by contacting ARREA. This obligation is a condition to the provision of our Products and/or Services to you and/or any other person authorized or permitted by you or your organization/company to use the Products and/or Services.
In the event you may need to provide us with personal information relating to third parties (for example about your spouse or children or where you are the designated person in charge -from an organization or company- for dealing with us, if you are acquiring and are responsible for a service and/or product that they will use), you confirm that you have obtained their consent or otherwise entitled to provide their personal information to us and for us to use accordingly, and informed them to read this Privacy Statement at our website.
11. Updates To Our Privacy Statement
We may amend this Privacy Statement from time to time and the updated version shall apply and supersede any and all previous versions, including but not limited to, leaflets or hard copy versions. Please check our website for information on our most up-to-date practices.
12. Our Contact Details
Should you have any queries, concerns or complaints in relation to this Privacy Statement, kindly contact us by email from our contact page.
B - DISCLAIMER
THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL ARREA OR ANY OF THEIR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Without limiting the foregoing, ARREA make no warranty that:
the software will meet your requirements.
the software will be uninterrupted, timely, secure or error-free.
the results that may be obtained from the use of the software will be effective, accurate or reliable.
the quality of the software will meet your expectations.
Software and its documentation made available on the ARREA web site:
could include technical or other mistakes, inaccuracies or typographical errors. ARREA contributors may make changes to the software or documentation made available on its web site.
may be out of date and ARREA or its contributors make no commitment to update such materials.
ARREA or its contributors assume no responsibility for errors or ommissions in the software or documentation available from the ARREA web site.
In no event shall ARREA or it's contributors be liable to you or any third parties for any special, punitive, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not ARREA or its contributors has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of this software.
The use of the software hosted in ARREA servers or downloaded through the ARREA sites is done at your own discretion and risk and with agreement that you will be solely responsible for any damage to your computer system or loss of data that results from such activities. No advice or information, whether oral or written, obtained by you from ARREA, its website or its contributors, shall create any warranty for the software.